Privacy Policy

This summary tells you the basics of our privacy commitment to you, how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.

Non-public personally identifiable information (“Information”) is information that identifies you and is not available to the public. The following sections tell you more about how and when we collect your Information.

If you gave us your email address, Entegra General may use it from time to time to notify you of such things as new services, special offers, or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by following the instructions at the bottom of any Entegra General email you receive. If you are a policyholder, you can log in to your account at entegrageneral.com, and choose the level of communication you’d like to receive from us. If you have not yet enrolled online, you will need to enroll with entegrageneral.com to update your email preferences or call us directly at 866-730-6210.

We may collect Information about your transactions and experiences with us and others, such as your payment history, claims, coverage, and vehicle changes.

We may receive Information about you from consumer reporting agencies, which provide us with motor vehicle reports, claim reports, and/or credit information where permitted by law. When you ask for a rate quotation, we may obtain credit information if permitted by applicable state law.

Our sales and service representatives do not have access to the details of your credit information. Other companies who view your credit report will not see the Entegra General inquiry. It will be visible only to you. Our inquiry will not affect your credit score or credit rating. If you commit to purchase a policy with Entegra General, we will also confirm your motor vehicle record and claims history. As permitted by law, we may also review your motor vehicle record, claims history, and/or credit information in connection with any renewal.

Your current location is only determined if you permit our services to do so. If you allow your location to be obtained using a Entegra General app, or with a browser, we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. Entegra General does not automatically track your location.

If you are a resident of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia, you have the right to access and correct the personal information that we have collected from or about you. To do so, simply contact Entegra General’s customer service department. If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to our records. If you wish to correct personal information provided to us by a third party (such as a credit rating agency) the representative will provide you with the applicable third party’s contact information.

Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records.

Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your policy and/or claims records.

We use this Information to process and service your policy; to settle claims; with your consent; or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize. Information about our former customers and about individuals who have obtained quotes from us is safeguarded to the same extent as Information about our current policyholders.

Following are some examples of how we may disclose Information:

We must exchange Information about you with our agents, investigators, appraisers, attorneys, and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.

When you are involved in a claim, policy information is provided to adjusters and the businesses that will repair your vehicle.

We may share Information with persons or organizations that we have determined need the Information to perform a business, professional, or insurance function for us. These include businesses that help us with administrative functions. If the law in your state permits, we may share Information with financial institutions with which we have a joint-marketing agreement. All of these entities are obligated to keep the Information that we provide to them confidential and to use the Information only for the purpose for which the Information was provided.

Information may be provided to organizations conducting actuarial research or audits. In this case, you will not be individually identified in any research report. The organization must agree not to redisclose the Information and the Information will be returned to us or destroyed when it is no longer needed.

We may also share your Information for other permitted purposes, including:

• With another insurance company if you are involved in an accident with their insured
• With our reinsurers
• With insurance-support organizations that detect and prevent fraud
• With consumer reporting agencies as permitted by law
• With medical professionals or institutions in order to verify coverage or conduct operations or services audits
• With state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
• If ordered by a subpoena, search warrant or other court order

We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.

We continuously strive to improve the services and information provided at entegrageneral.com. We are interested in how visitors use our website, what they like and dislike, and where they have problems. We may gather data on how users navigate our site so we can make our website an easy place to do business. Our tools may gather data such as what browser a person uses or even what pages are most popular. We may also use this data, in aggregated or anonymized form, to offer you content, products, or services we hope will interest you.

We use cookies to improve your experience and our internet apps. Cookies are small files that are stored on your computer. They do not contain any personally identifiable information about you. They help us personalize your experience when you return to our website, and they are required for certain portions of our website. Most browsers let you determine whether or not you accept our cookies. If you don’t use cookies, you won’t be able to use certain features, such as the “remember me” function for policyholders that lets you store your User ID so you don’t have to input it every time you log in from the same computer.

Entegra may place small pieces of computer code (embedded objects) on our pages to help our advertising partners count how many customers they referred to our site. We may use these objects to track how many referred customers obtain a rate quotation. We may also use objects placed on other sites to monitor your exposure to our advertising or other offers online. These objects don’t collect any personally identifiable information about you. You can opt out of our advertising service provider(s) and other companies’ tracking cookies used for interest-based ads by visiting the Digital Advertising Alliance’s aboutads.info choices page.

We also provide some links to third-party websites that are not owned by Entegra General. Entegra General has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.

We may modify our privacy policy from time to time. The most recent version is always posted on our website. Each of our policyholders receives a copy of our privacy policy at least once per year if required by law. In addition, in the event that we make a significant change to our privacy practices, we will send a revised copy of our privacy policy to each of our current policyholders.